refund policy

We have a 14-day return policy, meaning you have 14 days from the date you received your item to request a return.

To be eligible for a return, your item must be in the same condition as you received it, unworn or unused, with tags attached, and in its original packaging. You will also need your receipt or proof of purchase.

To initiate a return, please contact us at petra@petralunenburg.com. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first submitting a return request will not be accepted.

You can always contact us at petra@petralunenburg.com with any return questions.

damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and make it right.

exchanges

The fastest way to ensure you get what you want is to return the item you received. Once the return is accepted, please make a separate purchase for the new item.

refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved. If approved, you will automatically be refunded to your original payment method. Please note that it may take some time for your bank or credit card company to process the refund.